Privacy Policy

New Century Tutoring ("we," "us," or "our") is owned and operated by Dewey Potts in Utah. This policy explains what information we collect through newcenturytutoring.com and our tutoring services, how we use it, and the choices you have.

Information we collect

• Contact details you send us: your name, phone number, email address, and message when you use the "Talk with a tutor now" button, the contact form, or the free ACT/SAT exam form.
• Enrollment and billing details: the parent's name, email, phone number, billing address, and student's name when you sign up for a tutoring plan. Card and bank account numbers are entered directly into our payment processor, Stripe. We never see or store them.
• Account sign-in: if you sign in with Google to view your billing, we receive your name and email address from Google. We do not receive your Google password or access your Google account data.
• Tutoring information: information about your student's needs, goals, schedule, and progress that you share with us or that we record during tutoring, which we use to plan sessions and send progress reports.
• Basic technical data: like nearly all websites, our hosting provider automatically processes information such as IP address and browser type to deliver and protect the site.

How we use your information

• To respond to your inquiries by phone call, text message, or email
• To match your student with a tutor and schedule and provide tutoring sessions
• To send progress reports and updates to parents
• To process payments, send receipts, and manage your subscription
• To protect the website from spam and abuse, and to comply with legal obligations

We do not sell, rent, or trade your personal information, and we do not use it for third-party advertising.

Phone calls and text messages

When you give us your phone number, you agree that New Century Tutoring may call or text you about your inquiry, scheduling, billing, and your student's tutoring. Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, or by telling us you'd prefer not to be texted. Reply HELP for help.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Who we share information with

We share information only with service providers that help us run the business, and only as needed for them to do so:

• Stripe: payment processing and billing
• Cloudflare: website hosting and security
• Twilio and notification services: to deliver new-inquiry alerts to our phone
• Google: sign-in and business email
• Zoom: online tutoring sessions
• Our tutors: the student information they need to teach effectively

We may also disclose information if required by law or to protect the rights and safety of our students, families, or business.

Children's privacy

Our services are for students of all ages, but we collect information from parents and guardians, not directly from children. Enrollment, payments, and account sign-in are completed by a parent or guardian. If you believe a child under 13 has sent us personal information without a parent's consent, contact us and we will delete it.

Cookies

We do not use advertising or tracking cookies. If you sign in to view your billing, we set one secure cookie to keep you signed in. You can clear it at any time by signing out or clearing your browser's cookies.

How long we keep information

We keep inquiry and enrollment information for as long as needed to provide services and for our business and tax records, then delete it. Payment records are kept by Stripe as required by law.

Your choices

You may ask us at any time to see, correct, or delete the personal information we have about you or your student, or to stop contacting you. Just call or text (385) 202-3460 or use our contact form.

Security

We use reputable providers that encrypt data in transit, and we limit access to your information to people who need it to serve you. No method of transmission or storage is 100% secure, but we take reasonable steps to protect your information.

Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it was last changed.

Contact us

New Century Tutoring · Utah
Phone or text: (385) 202-3460
Or use our contact form.